Returns
Global Mall will not be directly involved in transactions between Global Mall partners and customers. Please contact the Global Mall partners directly regarding returns and refunds, and promptly follow the appropriate procedures.
To contact the seller, go to Account Profile, scroll to the bottom and click on “Orders”, then after going to “Order Details”, click on “Contact Seller” to view the contact information and policy.
Please select all items you wish to in the “Order Details” section and proceed to the confirmation page.
Enter additional information such as the reason for the and send the request to your seller. The seller will then review your information and proceed to the next steps.
Upon receiving your request, we will contact you via email. If your global partner approves your return, you will receive the below instructions.
- Provide a shipping address.
- Please the items in the same packaging as when it was delivered.
- If the product has accessories, please be sure to all accessories with the product. Please note that we may not be able to provide a refund if the product is damaged or in a different condition at the time of delivery.
- Global mall partners have set conditions. Please check the policy of each global mall partner.
- After the is processed by Global Mall Partner, the system will automatically issue a refund.
- Email regarding Information on returning goods and Completing refund procedures will be sent to your registered email address.
Global Mall is not directly involved in transactions between Global Mall partners and buyers. To cancel your purchase, please contact the Global Mall Partner directly.
Select the product you want to cancel from Order Details and select Cancel Product.
Enter information such as the reason for cancellation and submit your cancellation request to the store.
Our Global Mall Partner will review your inquiry and decide whether to cancel.